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We typically respond within 1-2 business days.
Frequently Asked Questions
How do I add a pottery piece?
Tap the + button on the Pieces screen. Add a title, stage, forming method, clay body, form, size, weight, glaze notes, and studio notes. Save the piece when you are done.
Can I attach photos to a piece?
Yes. Open or create a piece, then use the photo attachment control in the editor. ClayTrace only uses the photos you choose, and they stay on your device.
How do I record a firing?
Open the Firings tab and tap +. You can record the firing type, date, kiln, cone, peak temperature, hold, atmosphere, shelf layout, outcome, and notes.
How do I save glaze notes?
Open the Glazes tab and tap +. You can save the glaze name, maker or source, cone, clay body, layering notes, and outcome notes.
Where is my data stored?
Your records are stored locally on your device. ClayTrace does not require an account and does not upload your studio records to a server.
How do I back up my records?
Open Settings and use Export full JSON backup. This creates a backup file that includes your pieces, firings, glazes, and attached photos. You can save it anywhere the iOS Files app can reach.
Can I export a spreadsheet?
Yes. Open Settings and use Export pieces CSV to create a CSV file for spreadsheet apps.
Can I export a single piece?
Yes. Open a piece detail screen and use the share button to export a PDF record for that piece.
How do I request a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com to request one.
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